Loyalty programs have come a long way. When executed correctly, Loyalty Programs offer incredible value to small businesses. Read More…
Hug Your (Online Review) Haters: Tips From Jay Baer’s Best Selling Book
Jay Baer has written one of the most important and useful books on customer service for our current age. In this post, I’ll give you a quick take on Baer’s customer service insights and axioms that make Hug Your Haters a must-read. Read More…
Is Your Small Business Ready for Voice Search?
Paradigms are changing with the proliferation of voice search. As a business, optimizing for Voice Search is a great way to stay ahead of competitors.Read More…
When Agencies Should Say No to Reputation Management Clients
What should agencies be looking for when identifying the right reputation management clients? We take a look at some desirable and undesirable qualities of potential clients. Read More…
How NOT to Respond to Customer Reviews: 8 DON’Ts From a Recent Case Study
Remember, every negative review is an opportunity to show how committed you are to satisfying your customers. What you say will live online indefinitely, so make it count! Read More…
Get Weird: One Simple Trick to Getting More Online Reviews
How do you get more of your happy customers to participate in online reviews? You’ve probably come across our sober and straightforward advice: ask, guide and remind customers to write reviews–that’s why our “review funnel” service exists, after all. Read More…