How NOT to Respond to Customer Reviews: 8 DON’Ts From a Recent Case Study

Cindy G.Customer Behavior, Customer Reviews, Negative Reviews, Reputation Management, Yelp1 Comment

Anytown, USA: A customer (who also happens to be an active Yelper) is enjoying a sandwich at his regular haunt: a small local burger joint that also doubles as an arcade. Enter a gleefully screaming child, whose behavior continues uncorrected by parent nor staff for the length of our customer’s meal, souring his dining experience. He takes to Yelp to complain. Read More…