Know What People Are Saying About Your Business

adminCustomer Reviews, Product Features, Review Monitoring

Introducing: Comprehensive Online Review Monitoring by… now offers an add-on to our subscription packages that will scour the Web for reviews of your business and alert whenever and wherever a new review is posted. (Read below for how review tracking works.)

Building the Complete Customer Review Solution

Online customer reviews are only becoming more prevalent and more influential as time goes by. Globally, trust in online reviews is on the rise. According to Nielsen’s 2012 “Global Trust in Advertising Survey,” 70% of consumers trust online reviews from people they don’t know, up 15% from four years earlier. Ninety-two percent of consumers around the world say they trust earned media, such as word-of-mouth and recommendations from friends and family, above all other forms of advertising.

To make customer reviews a valuable marketing channel for your business, however, you need to be:

  1. proactive, by getting customers to share the word about your business on review sites; and
  2. responsive, by responding privately or publicly when what they share doesn’t reflect the business you aspire to run

You already know as a the best proactive, review-getting solution available, making it easy for your customers to review your business on the sites that matter. Now, we keep track of everything that’s being said about your business online so you can respond in a timely manner whenever necessary.

How Review Monitoring Works

We use the links on your landing page to monitor all of the sites where your business is listed. When a new review is posted, we alert you by email:

Review Alerts on

We also keep a copy of the review in the portal under “My Reviews.” That means you have just one place to go to manage your complete online reputation:

Review Trackers on

Customers on our Small Business plan can add comprehensive review monitoring for $20/month, while Marketers can add it for $10/month per business page/location. All you have to do is log in and add the service under “My Reviews.”