It’s in your best interest to mobilize local businesses in the community. The benefit? What if these local businesses were eager to send you customers? Read More…
5 More Unique Email Templates for Requesting Online Reviews
Use these 5 review request templates to get customer reviews and you’ll find customers ready and willing to share their thoughts on sites important to you. Read More…
Online Review Challenges for the Small Business: Low Customer Volume
Businesses that receive a small amount of customers by design have limitations that make it hard for them to get online reviews and manage their reputation. Read More…
Look to Industry Specific Review Sites for Hyper Qualified Prospects
Send a steady flow of happy customers to industry specific review sites, and they’ll send sales-ready prospects to you in return. Read More…
Why Clients Don’t Live Up to Their End of the Bargain (and How to Fix It)
Your clients have hired you to help their business. Why is it that some clients refuse to live up to their end of the bargain? Read More…
How First Impressions Hurt (or Help) Your Business Reviews
Make a good first impression and you’re able to attract a significant amount of goodwill from customers, even when you make a mistake. Read More…
Which one is worse? Generic vs. Authentic Responses to Negative Reviews
A customer service rep has offered a canned response to a negative review. Why are customers on the receiving end of this so angry? Read More…
Revenge and Reward: Is Your Customer Service Team Likeable?
What do customers think about you? With a likeable customer service team, find out how you can cement your customer’s loyalty. Read More…
Review-Researching: 3 Examples of Reviews in the Buyer’s Journey
We’re all emotional decision makers. Emotion is a fundamental part of choice. Reviews play a large role (emotionally) in the buyer’s journey. Read More…
Does Your Local Business Need a Website in 2017?
It’s 2017. Why does your local business need a website? Aren’t general social networks (like Facebook) and specialized review sites enough? Read More…