“Are you helping or hurting me?” It’s the trust question your new client meeting needs to answer. Clients are looking to see if you’re underperforming. Read More…
Agency Strategy: Providing Managed vs. Self-Service Marketing Solutions
Whether you’re offering managed or self-service solutions for your clients, you’re going to need to set client expectations, because some self-service clients want to be managed, and some managed clients want to make most decisions. Your agency strategy needs to be able to determine how to help each type of client. Read More…
6 Review Request Scripts For Your Support and Sales Team
You’ve built a fantastic product or service. Most of your customers are happy. Naturally, you’d like to spread the word. The obvious question is, how? How do you acquire online reviews at scale? The simple answer? Review request scripts. Read More…
4 Contract Templates for Online Review Management Services
Bad contracts kill deals. Here are 4 deal-closing contract templates for review management services based on the type of client. Read More…
Grade.us Case Study for Grene Vision Group
Grene Vision Group acquired an astounding 1,656 new reviews on Google and Facebook within nine months of using the Grade.us platform! They increased their overall review volume by 630% with new reviews averaging 4.9 / 5 stars compared to the previous average of 4.2 stars. Read More…
How To Prove the ROI of Online Review Management
What’s the toughest part of review management? It isn’t getting the review. It isn’t even dealing with a flood of negative reviews from a horde of angry customers. No, the hardest part of online review management (ORM) is something unexpected. It’s demonstrating the ROI of Online Review Management. Read More…
How To Get a Meeting With the Head Honcho To Pitch Services
There’s no perfect formula for how to get a meeting with the head honcho, because salespeople are viewed as inherently selfish. Not because they crave success, but because they’re focused on taking more than giving. Giving is how you get past the gatekeeper’s filters. It’s how you win that coveted first meeting. Read More…
[Webinar Recap] Google and Facebook: Opportunities and Threats For Agencies and Their Local Clients
Evolution of the digital landscape? What have agencies been selling? What have SMBs been buying? Where is the long-term opportunity? In this webinar recap, David Mihm of TidingsCo and Garrett Sussman of Grade.us discuss threats for Agencies in the current digital landscape. Read More
6 Businesses That Are Immune To Negative Reviews
Negative reviews are the survival tool your business desperately needs. Do negative reviews mean you don’t care about your customers? That you’re running a terrible business? Absolutely not. Treat them as the gifts they are and you’ll find immunity stops mattering. Find out how. Read More…
3 Insights For Crafting An Effective Review Request Email Drip Campaign
The most effective sequence for your review request email drip campaign is a mix of timing, urgency, and a funnel for segmentation that attracts and converts your customers. Your goal, in this case, is to get the positive online review. Read More…