Why customers refuse to write reviews for your business
You asked for a review. Then they decided to ghost you. You went above and beyond for your customer – they told you that they were happy, and they thanked…
You asked for a review. Then they decided to ghost you. You went above and beyond for your customer – they told you that they were happy, and they thanked…
If you’ve wowed your customer, there’s a great chance you’ll get a positive review… especially if you change how you ask. Face-to-face is the way to go. Read More...
It's the worst-case scenario.Several customers have just written negative reviews about your business. You've worked hard to provide them with exceptional service. It seemed like they were happy. Only they're not. They’re…
They have a 1.5 rating. This isn't an individual review from a mean-spirited customer — these are aggregate reviews. Their poor rating isn't due to a small number of reviews…
Everybody loves them. Your closest competitor takes the lion's share of leads in your area. Customers seek them out, using other local businesses like yours as leverage to get a…
Has review management changed? Is it possible that online reviews have changed significantly in the last few years? It doesn't seem that way; still, is it possible that we need…
A review is a review. Does it really matter where they're posted? Google, Yelp, Facebook, and TripAdvisor are the big four in the review landscape, but there are more than…
Online reviews are very profitable. Researchers at Womply found that businesses with more than 82 reviews (overall) earn 54 percent more in annual revenue than their competitors. Here's the problem. …
Does your agency have the tools it needs to grow? If you're working with SMB clients, you'll need the right set of tools to manage your projects and campaigns. If…
Does reputation management have you seeing stars? I wish I could tell you that there’s a “one-size-fits-all” approach to online reputation management. The reality is that everyone digests online reviews differently. Read More...