44 Unique Email Templates for Requesting Online Reviews

Andrew McDermottCustomer Reviews, Email Marketing, Reputation Management, Review Acquisition, Review Management, Review Marketing14 Comments

email-templates-for-requesting-online-reviews

Updated 4/2/2019 - 37 more general and industry-specific email templates for requesting online reviews.

What's the best way to ask for a review?

Common advice states that you ask for what you want directly. It's good, solid advice and most of the time, it works. But there's more to it than that.

I'm talking about ingredients for success.

When you ask for a review, your odds of success skyrocket if your request includes the right ingredients. I'm going to show you what those ingredients are and provide you with customizable templates you can use in your business.

This post is epic, so to navigate it, we've got a table of contents that will deliver you to the section that you want to jump to:

Use Your Email Review Request Templates!

Simply paste the email review request templates into your email drip campaign, and get started today!

Why you need templates

Research shows words have a specific set of emotions tied to them. Ask for a review with the right words, and you automatically trigger a specific set of emotions.

See the value there?

Email templates that are crafted with the right words create structure and foundation. That's especially important when it comes to scaling review requests or training employees.

It's the starting point.

With the right set of email templates, you'll be able to achieve consistent results when you ask for a review. What about improvements? If you're running A/B split tests these email templates act as your control, a solid baseline for measuring performance.

They enable you to test successfully, using treatments to systematically improve review requests.

You need it.

Even if you plan on customizing these templates heavily they're still important tools to have in your review request toolkit.

How to ask for reviews

In our recently updated post, we cover the ins and outs of how to get reviews. It's a comprehensive post that's perfect for experienced professionals who are looking for a systematic method they can use to train their team.

Today we're focused on something different.

We're focused on the methods or channels used to ask for reviews. There are basic methods you can use to ask for a review.

  • Face-to-face. A face-to-face request is the most effective method you can use to ask for a review. These can be in-person or online, in an individual or group setting.
  • Email. Asking for reviews via email is incredibly effective. Customers are highly responsive, especially if the review request is made shortly after a conversion event (e.g. sign-up, purchase, opt-in or follow).
  • SMS. Smartphones are ubiquitous today. They’re almost as common as your car keys and wallet. What does this mean? SMS messages give you immediate access to customers.
  • Social media. For better or worse, social media has built-in virality. Do something amazing or legendary for your customers and it spreads like wildfire. Do something bad and it spreads even faster. As far as review requests go, social media is a two-edged sword.

Here's the problem.

These four methods aren't equally effective. There are pros and cons to each and they come with serious consequences when they're misused.

But which one is best?

Vanessa Bohns of Cornell University and Mahdi Roganizad of Western University found face-to-face requests were 34 times more effective than emailed requests. Face-to-face requests don't scale all that well though (or do they?).

Doesn't this mean email isn't effective?

Not at all.

Data from Statista shows email usage continues to grow year-over-year.

Graph showing email usage growth year over year

But are people using their email accounts?

Absolutely.

Here's more data showing when people use/check their emails.

Graph showing when people check their emails, year over year

We know email works.

What about text messages? The statistics are pretty clear on this as well. The Pew Research Center found 72 percent of Americans owned a smartphone. Surprisingly, 98 percent of mobile users will read a branded/business SMS message and 90 percent will read all messages within 3 minutes! Even better, SMS boasts a 45 to 98 percent response rate (compared to email's 2 to 20 percent).

So which one is better?

That's the wrong question. It's not about better, it's about different. Using any one of these channels will prove effective. Layering these channels together - that's when you begin to see dramatic results.

How would you do that?

There are lots of ways to layer these channels. Here's one idea you can use as part of your template.

First, you segment and stagger your SMS requests asking for a review first. You don't want to add a large number of reviews to your review profile first only for those reviews to be flagged as "suspicious" or spammy.

Next, you segment your email users into several relevant categories. You send emails out asking for a review but you do it on a staggered schedule. Here are several criteria you can use to segment your list.

  • Repeat sales: Customers who are infrequent, but repeat customers. They come to you with opportunities to earn their business first. They’re willing to spend more provided that they have a compelling reason to do so.
  • Revenue per customer: The 20 percent of your customers that produce 80 percent of your revenues and/or profit. This is an overall measurement and is tracked on a per customer basis.
  • Spending by customer: Which customers spend the most money per cycle (e.g. annually, quarterly, monthly, weekly, etc.)
  • Product consumption rates: Which customers are fully using and absorbing your products and services? Customers who actually use your products or services are typically the most qualified to review them.
  • Purchase frequency: This is different from “spending by customer” as this refers to the actual number of purchases rather than a specific dollar value or financial threshold. These customers purchase consistently, often like clockwork.
  • Profit margin: Customers who have purchased products or services with the highest profit margins. As a group, these customers produce an extraordinary amount of cash for a business.
  • Customer evangelists: These are your believers, the customers who champion your business. They defined your business against attacks by naysayers, they attend your company events and they’re active participants in the process.
  • High engagement: These are your vocal customers, the often irritating but well-meaning bunch that will tell you the truth in love. They truly believe in you, your product or service, and they’re willing to hold you accountable when you fall short.
  • Admiration: These customers love your business and display many of the same behavioral markers as the highly engaged group. They’re loyalists who are focused on serving and supporting your organization.
  • Strong relationships: These customers are your rock. They spend often, pay on time and are givers by nature themselves.
  • Anniversaries: (e.g. purchase, sign-up, introduction, etc.) and special events that remind customers of the reasons they chose you. These dates are significant because they trigger nostalgia or dread depending on a customer’s relationship with you.

Finally, create a list of your super customers, you know, the people who meet three or more of these criteria. You're still going to ask for a review, but you'll ask these customers for a face-to-face review as well as the usual review.

Wait a minute!

How is this supposed to work? We all know that face-to-face reviews don't scale. How are you supposed to make these review types work?

You don't.

If you have an email and SMS autoresponder sequence in place you don't need your face-to-face interviews to scale.

It's actually the opposite.

You don't want these face-to-face interviews to scale. Instead, these interviews should be reserved for the upper echelon of your customers.

The very best of the best.

The customers you have an incredible, trust-driven relationship with.

Why?

These customers will take the time to go above and beyond for you. They'll hop on a video call to share their experience with your business. They'll go to the trouble of posting their review online for you.

Average customers won't do this for you.

Which is why you need a layered strategy when you ask for reviews. If you're a larger business or you're dealing with an enormous customer list, automation is a must. You'll need an autoresponder sequence that layers these strategies in a way that maximizes results.

An autoresponder sequence that enables you to ask for reviews from:

  • Customer all-stars who are eager to reciprocate
  • Happy or satisfied (but average) customers who will leave a review if asked
  • Unhappy customers who will give you the chance/opportunity to make things right
  • Unhappy customers who are encouraged to vent via an internal feedback form
  • Neutral customers who are open to being persuaded

See the difference?

If you're running a bulk campaign to ask for reviews from neglected or forgotten customers, you'll want to segment and stagger your email list. If you'd like a natural, consistent stream of positive reviews, you'll need a multi-layered autoresponder sequence (SMS, email, social media and face-to-face).

Here's why this matters.

Large blasts to past customers can be risky. Sure, you may get a ton of reviews from older customers. But you're also more likely to trigger red flags with Google, Yelp or Facebook.

Why?

Your account history.

It's suspicious if you go from little to no reviews to a ton of reviews all at once. If you plan to ask older customers for a review, the segment and stagger strategy is an absolute must. It's a fantastic way to attract a large amount of reviews without the suspicion that typically comes with it.

Here's another problem.

You're not sure what to say. If you're like most people you don't have a set of templates you can use to ask for reviews.

What do you say?

Use Your Email Review Request Templates!

Simply paste the email review request templates into your email drip campaign, and get started today!

Industry-specific email templates you can use to ask for a review

Here are some email templates Carmen has broken down by industry:

General / All-purpose Templates

Use these emails templates if you're looking for something general you can customize. These emails are great starting points for any business.

General review request template #1:

Dear [customer name],

Thanks for being our customer. We'd like to hear how your experience with [business name] went.

Do you mind taking just a few minutes to leave a review?

You can leave your feedback by visiting this link.

[review funnel link]

General review request template #2:

Hey [customer name],

We appreciate your business!

How'd we do? Please take a moment to let us know. We use your feedback to improve our operations for you and customers like you.

[review funnel link]

General review request template #3:

How was our service today, [customer name]?

If we exceeded your expectations, please consider leaving us a review.

[review funnel link]

General review request template #4:

[customer name], we were happy we could help you out today.

Did we do a good job of [solving whatever problem drove them to your business in the first place]?

If so, could you take a few minutes to tell us about your experience?

Just click here to go right to our favorite review site:

[review funnel link]

General review request template #5:

Help us improve, [customer name]!

We hope you enjoyed your experience as our customer, but want to know for sure.

Tell us how you really feel right here:

[review funnel link]

Home Services Industry Templates

Are you a contractor carpenter or home service professional?

Use these email templates to ask for reviews. Remember the research I shared in the beginning on the impact of words and emotion? That's especially important here. You're looking for reviews that defuse objections, reduce risk and ease customer fears about working with you.

Home Services review request template #1:

Hi [client name],

Thanks for choosing us to handle your [service]. Were you happy with our workmanship and professionalism?

Please take a moment to give us your thoughts at [review funnel link].

Home Services review request template #2:

Whew, that was a lot of work! Big projects always are.

But now that the work is all done, [client name], why not take a moment to tell on our guys?

Were they on time and professional? Did they clean up after themselves? Most of all, were you happy with the quality of their workmanship?

Give us the good, the bad, and the ugly here: [review funnel link].

Home Services review request template #3:

Thanks for choosing [company name], [client name]!

We hope you had a great experience with us.

If we were on-time, on-budget, and on-point with our workmanship, would you take a moment to let us know?

Please share your thoughts with us here: [review funnel link].

Home Services review request template #4:

Hey [client name],

Thanks for trusting us with your [home services project].

Were you happy with the work we did?

If you could take a moment to let us know, it would really help us out. It will also help homeowners like you who aren't sure who they can trust with their [home services project type] needs.

Just visit this link to get started: [review funnel link]. It will only take a few seconds of your time!

Attorneys shepherd their clients through some of the most difficult and stressful parts of their lives. If you're guiding clients through a messy divorce it may feel a little awkward requesting a review. It's often awkward for your clients.

Here's the good news.

They get it. Historically, clients have shown they're more than willing to help a great lawyer (you) out for the asking. You just have to ask for the review.

Legal Industry review request template #1:

Dear [client name],

I enjoyed getting to know you over the course of your [case type] case.

I know this case represented one of the most difficult and stressful times in your life, and I'm sure you're glad it's over! There's just one thing left to do, and it's voluntary on your part.

If you feel I was responsive, available, and skilled as I handled your case, please consider leaving a review to help other people in your situation find their way to me.

You can do so here: [review funnel link].

Legal Industry review request template #2:

Dear [client name],

Thank you for trusting [law firm name] with your case.

We sincerely hope our team resolved this matter to your satisfaction. If so, would you please take a moment to tell others about the quality of the representation that you received?

You can do so here: [review funnel link].

Legal Industry review request template #3:

Dear [client name],

I appreciate the trust that you had in me, as we worked on your [case type] case. As you may be aware, lawyers (like me) rely on client reviews to keep our practices open.

If you feel I was attentive to your needs and did a good job representing you, would you consider leaving one for me? It would help me out a great deal.

You can do so here: [review funnel link].

Hospitality Industry Templates

Your words, tone, approach and timing all have a role to play. The words, tone and approach used with a family-friendly indoor waterpark/hotel like Wilderness Resort won't work for a romantic couples getaway like Auberge du Soleil.

When you ask for a review you'll need to take your audience, industry, and economic factors into account.

Hospitality Industry review request template #1:

How was your stay, [guest name]?

If your experience was picture-perfect, please take a moment to tell us so! We use your feedback to improve guest experiences.

[review funnel link]

Hospitality Industry review request template #2:

Dear [guest name],

Thanks for choosing to spend your time in [city] with us.

We'd like to take a moment to ask about your experience. Was your suite sparkling clean and well-maintained? Did our staff treat you well?

Please let us know by leaving us a review here: [review funnel link].

Hospitality Industry review request template #3:

From the fluffy bedding to the fine food, the staff here at [hotel name] takes pride in offering high-caliber service.

Did we succeed [guest name]?

Please take a moment to give us your input. [review funnel link].

Hospitality Industry review request template #4:

Hey, [guest name],

We loved being your home away from home while you were in [city]. We hope your trip was a good one, and we hope we contributed to that!

Did our staff do a good job of taking care of your needs? How was your room?

By leaving us a review you give us the opportunity to make your experience even better the next time you join us.

Why not drop by [review funnel link] to do so now?

Healthcare Industry Templates

Can you imagine asking your patient with explosive diarrhea for a review? Neither can I.

Healthcare is another industry where personalization may makes things more awkward. You can avoid awkward conversations and potential HIPAA violations by maintaining distance and a professional tone.

Instead, focus on the points that make your medical facility special and the standards you work to uphold.

Healthcare Industry review request template #1:

Here at [medical facility], we pride ourselves on seeing every patient right on time.

Did our staff achieve that for you today? If so, please consider leaving us a review.

You can do so here: [review funnel link].

Healthcare Industry review request template #2:

Dear [patient name],

At [medical facility], we are committed to offering the highest level of patient care in [city].

How was the quality of your care today?

Please let us know here: [review funnel link].

Healthcare Industry review request template #3:

Dear [patient name],

How was your visit with Dr. [doctor name] today? Did [he/she] address all your questions and concerns? Do you feel satisfied with your treatment plan moving forward?

We'd love to get your feedback.

Please visit this link to let us know: [review funnel link].

Healthcare Industry review request template #4:

Dear [patient name],

Thanks for making us your partners in managing your health. Your well-being is our highest concern.

Did you feel like we did a good job taking care of you today?

If so, please take a few minutes to tell us about your experiences. Just click here: [review funnel link].

Wedding Services Industry Templates

Weddings can feel like an emotional, stress-inducing whirlwind. Whether you've baked the cake, provided the venue or taken photographs, this one day the bride and groom won't forget.

Recreate the positive emotions and reminders of their special day when you ask for a review.

Wedding Services Industry review request template #1:

Dear [customer name],

Your wedding was beautiful! Thanks for making us part of your big day!

We hope the [product or service you provide] helped to make it extra special.

If we did a good job, please consider taking a moment to leave a review so we can do the same for couples like you.

You can do so here: [review funnel link].

Wedding Services Industry review request template #2:

Congratulations! You're married!

Thanks for making us a small part of something special, [customer name].

Do you feel our team members did everything in their power to reduce your stress and get you exactly what you wanted?

If so, please consider leaving a review here: [review funnel link].

Wedding Services Industry review request template #3:

Dear [customer name],

Thanks for choosing us to be a part of your wedding. We enjoyed serving you and your family.

If we lived up to the promises we made to you and provided you with something special, please consider helping us out by leaving a quick review: [review funnel link].

Wedding Services Industry review request template #4:

Dear [customer name],

Congratulations on your marriage!

Were you happy with [product or service you provide]? Feedback helps us provide an even better experience for future couples, and we'd love to hear from you.

Tell us how you really feel here: [review funnel link].

Real Estate Industry Templates

Realtors face a significant amount of competition from online and offline sources. From real estate agents, other realtors and Fizzbo prospects.

Online reviews give realtors the upper hand they need to sway a large majority of customers to their side. These happy customers are more likely to stay with realtors they've grown to trust.

Real Estate Industry review request template #1:

Dear [client name],

Thanks for choosing me to help you find your dream home! Now that you have the keys I hope it will bring you pleasure for many years.

I also hope you felt like I did a good job supporting you and guiding you through the process of buying your home.

If so, would you consider leaving me a review so other buyers can find me?

You can do so here: [review funnel link].

And of course, please don't hesitate to contact me for all your future real estate needs!

Real Estate Industry review request template #2:

Dear [client name]:

Few things are more stressful for homeowners than putting that home on the market. But we did it! I'm sure that's a weight off your shoulders.

If you feel I did a good job marketing your home and getting it sold, please consider leaving me a review. Your feedback will help me improve while helping other sellers find me when they need me.

Just click here to give me your thoughts: [review funnel link]

Real Estate Industry review request template #3:

Dear [client name],

Thank you for choosing me to be your realtor! I work hard to negotiate well for all my clients.

If you feel I did a good job defending your interests please consider taking a minute to leave a review.

You can do so here: [review funnel link].

I look forward to seeing you again the next time you have a real estate matter you need to resolve!

Automotive Industry Templates

Dealerships depend on repeat business. Online reviews build customer loyalty in three ways:

(1.) Dealer loyalty via customer feedback and reviews (2.) Salesperson loyalty based on honest and selfless salespeople and (3.) Brand loyalty based (in part) on customer reviews. The stronger your review portfolio, the stronger the customer/dealership relationships.

Automotive Industry review request template #1:

Dear [customer name],

How are you liking your [car make]?

It was a pleasure to hand you the keys and to watch you drive off the lot. I did everything I could to make the process easy, smooth, and fun for you.

Was I successful? Would you take a moment to leave me your feedback here?

[review funnel link]

Automotive Industry review request template #2:

Dear [customer name],

Congratulations on the purchase of your new [car type]!

I just want to remind you our service department is here for you if you have any issues. We have a clean, comfortable waiting room and our guys do their best to handle requests quickly.

I'd also like to ask if you'd consider leaving us some feedback about your experience here at [dealership].

You can do that here: [review funnel link]

Automotive Industry review request template #3:

Dear [customer name],

Thanks for stopping by our service department today. We appreciate you, and we're happy that you trust [dealership] to keep your car in tip-top shape.

Did we do a good job of taking care of you today? Would you leave our guys a review if we did?

You can do that here: [review funnel link]

Use Your Email Review Request Templates!

Simply paste the email review request templates into your email drip campaign, and get started today!

Category or circumstance-specific email templates to ask for reviews

I've broken these email templates down by category or circumstance.

Priming customers for reviews

Customers aren’t always happy to receive a review request. They're not sure what to say or when to say it.

Priming customers is a simple and straightforward way to prep clients to give you reviews. You ask at the beginning of your relationship and then at the end of a sale, once your business with your customer is complete.

Here’s how you do it.

Hi [ customer name],

Thanks for your trust in us with [problem]. I know we’re going to achieve amazing things together! I had a quick question for you:

What can we say or do to earn a review from you?

We’ve made our [number] clients very happy so they’ve decided to share their experience. Would you be willing to share your experience with our new clients? You'd be able to share your thoughts here: [review funnel link]

Would you let me know?

[Your Name]

Here’s why it’s so effective. You’re getting customers to set the conditions you’ll need to meet to receive a positive review from them. What’s better, you’re getting it ahead of time. You’ll get the specifics you need to ensure your customers are happy and satisfied.

Use questions to nail down any vague answers.

Want to improve your odds of getting an amazing review? Follow these steps:

  • Prime customers with the question: “What can we say or do to earn a review from you?”
  • Get a short list of specifics and metrics to beat.
  • Outperform. Dramatically meet and exceed your customer’s expectations.
  • Remind customers about their metrics, show them how you’ve exceeded their expectations.
  • Ask customers for their feedback immediately.

Post-transaction requests

You've probably heard it before. The best time to ask customers for a favor, is right after a conversion event, like a sale.

Confirmation emails are 2x to 5x more effective than bulk email. Here are a few templates to do just that.

Hi [ customer name]!

Thanks for shopping with us! Your items are on their way. If you’d like to track your order you can do it [tracking link].

One more thing.

Was your experience with us a good one? Please be as honest as you want to be (we can take it). Share your thoughts here. [review funnel link]

We love you,

[Your Name]

That was a shipping conversation email. Can we do the same thing with an order confirmation email?

Absolutely, here's how.

Hi [customer name],

We’ve really enjoyed working with you. We’re excited to see the pay-off our work generates for you. Looks like it’s going to be amazing.

Quick question for you.

What could we have done better? Please share your thoughts here: [review funnel link] Any feedback you can give would be incredibly helpful.

Thanks again for your trust,

[Your Name]

The feedback interview

Customers are happy when you fix their problem. But they forget to share their experience with others.

The feedback interview solves this problem.

How does it work? You simply ask customers for their feedback on one particular problem like this:

Hi [customer name],

In the past, some of our clients were burned a competitor. Most of them paid lots of money for a [product or service] that didn’t work well. We’re trying to learn from their experience.

What's your experience with our [product or service]? Have you run into any frustrating? Would you be willing to share your story on a quick 5 min. call?

Please be honest, we can take it! [review funnel link]

Appreciate you, [Your Name]

If you're using your Grade.us review funnel you can use this to collect negative feedback, fix the problems, then request a positive review. You can also use it to request reviews outright (regardless of the feedback).

Prestigious invite

Inviting a customer to review your business isn’t the same as asking for a review. When you ask, it’s a favor. When you invite, its prestigious.

But only if you do it right.

Hi [customer name],

I’m reaching out to the top 3% of our customers (that's you). I'd like to learn about your experience with [Business Name]. I only six questions to ask, should only take 4 or 5 minutes.

Would it be alright if we talked on the phone? I’m free [date] at [time]. If you're busy, you can share your thoughts here: [review funnel link] [Your Name]

What if you can’t target the top 3% of customers in your business? Can you still use positioning to your advantage?

Sure.

Just find a way to segment your customers. Remember the 11 sample segments I mentioned earlier (e.g. repeat sales, revenue per customer, profit margin, etc.)? You can use these elements to create a prestige invite.

Or you can make your own.

Applause request

Sometimes you get things right. You were amazing, you under-promised and over-delivered. Your customers are happy, overjoyed even. This is the part where businesses ruin it. They forget to ask for the review.

When your customer is happy it's a great time to ask for feedback. What specifically made them so happy? Did they dodge a bullet or avoid some painful outcome?

There's an art to it. When you're getting applause, asking for feedback is risky if it's mishandled. If customers feel you're being greedy – the relationship can sour quickly.

"This is the perfect time to use touch and go."

With touch and go, you ask one question then you move on. You make one request then it's back to celebrating. If customers are happy our questions need to be neutral or pleasant, this isn't the time for controversy and alarm.

Thanks [ customer name]!

That's amazing! I'm so glad things worked out well for you. 🙂

It was a lot of hard work but we did it together! Thanks for trusting us!

Any thoughts on what we can do to make this even better for you?

[review funnel link]

We love working with you!

[Your Name]

If they're unsure, you ask them six questions. Once you've received positive feedback from customers you transcribe it and request a review, like this:

[Customer name],

Thanks again for sharing your thoughts with us. I'm so happy you're satisfied with the [results or outcome].

Here's a transcript of our interview.

Would you be willing to share this transcript of your feedback on one of our key review sites as a review?

It's just copy and paste here:

[review funnel link]

No worries if you're uncomfortable with this, you're amazing either way.

[Your Name]

Satisfied follow-up

The satisfied follow-up leads with a question.

"On a scale of 0 – 10, how likely are you to recommend us?"

This is a question that's sent to customers at the end of a transaction, service or project. Customers who list a score of 9 or 10 are your happy and satisfied customers. These customers can be cultivated to become evangelists and promoters.

But only after they validate your score with a review. Here's how you follow-up with these customers.

Wow [customer name]!

I'm so glad we were able to take good care of you! Would you be willing to share your experience with other customers? They'd be very interested in hearing your experience and listening to what you have to say.

You can share here: [review funnel link]

You're amazing either way.

Best,

[Your Name]

The survey interview

The survey interview is, as the name suggests, a survey. It’s a one question survey that leads with something fascinating. A question or hook that’s guaranteed to grab their attention.

Here’s how it works:

  • What do you want to know? Choose the most important question you’d like to ask e.g. what’s the biggest problem you’re trying to solve?
  • Why should they care? Make your question attention-grabbing, avoiding explicit controversy and self-deprecation.
  • Segment your responses. Who provided the best/worst answers? Which answers are most valuable? Sort respondents into groups.
  • Follow up with the engaged. Reach out to the people you’d like to hear more from. Send them a message thanking them for their response and asking if they’d be willing to elaborate.

If you’re running a marketing firm, your one question survey could be anything along the lines of:

  • What do you hate most about marketing firms?
  • What’s your biggest struggle with creating content?
  • What’s your biggest risk factor when it comes to paying for SEO?
  • What would make an unknown marketing firm unique from your perspective?

And the most important part? You target existing customers with your one question survey. Ask responders if they're willing to respond. Transcribe the positive feedback then, ask them to share via review sites (e.g. Yelp).

The Free Trial Follow-up

If free trials are a big part of your business, this strategy is a great way to convert trial users. Here's how it works.

You're looking for engaged users, people who've signed up for a free trial and are actually trying things out. They're uploading their information, creating reports, working with your API.

They're taking things seriously.

These customers deserve more of your attention. Your onboarding user flow should guide these customers along, giving them the support they need to make a yay or nay decision.

Reach out for feedback near the end of their free trial.

[Customer name],

You've got three days left on your free trial. What was the most frustrating or most wonderful things about [our product]? Any thoughts on how you'd make it better?

[review funnel link]

You're number one!

[Your Name]

Reviews from references

Have you ever had a prospect ask for references? You can use these reference requests as an opportunity to ask your clients for reviews.

Here’s how you do it:

[Customer name],

Thank you so much for being willing to share your honest feedback with our [prospect]. I'm grateful for your help on this.

Would you be willing to share the basic idea behind your feedback here? [review funnel link] This way, there’d be no need to bother you with a reference request in the future.

If not, no worries.

Thanks for everything,

[Your Name]

This works best with highly agreeable clients who are somewhat (or very) eager to please. It also works well with clients who, "owe you a favor."

It's a big ask.

Here’s why it works. You’re asking customers to do what they've already done. Repeat the positive feedback they shared with prospects on a reference call. They repeat it one more time, on a review site. Thanks to your six question script, they know what to say, and how to say it.

The unhappy customer

If you're running a business, you're bound to have a few unhappy customers. Customers won't always be happy with the work you do. Sometimes we make mistakes, sometimes we don't meet their expectations. Sometimes these customers leave.

It's common for businesses to treat these customers like a lost cause. "I made a mistake, they're really angry with me, and they're gone forever."

What if you could get them back? What if there was a chance you could win them back and win new customers over in the process? As it turns out you can.

Here's how:

1.   Assess your customer. You're looking for unhappy customers who are emotionally stable. The strategy won't work with unhappy customers if they're toxic or malicious. You're looking for unhappy people who are honorable, even though you screwed up.

2.  Ask for details. These customers may already be on their way out the door. If they're willing, give them a chance to clear the air. Ask questions if you need clarification, but listen. Get their permission to record and transcribe the interview.

3.  Ask them to share their feedback. Send them a copy of their unedited feedback. Then ask if they'd be willing to share it publicly as a review. That's right, you're asking them to share a negative review.

4.  Fix the problems they've mentioned. Go above and beyond, fixing all of the issues your unhappy customer mentioned. Next, create an irresistible offer that's designed to woo them back to you (e.g. if you’re running a ski resort, you could reach out to unhappy customers with a free 10 day pass good for 10 people).

5.  Make your approach. The approach is key. Come on too strong and look needy. Allow your ego to get in the way, and they may update their review, making your situation worse. The whole strategy falls apart. Your approach needs to be gentle, nuanced and respectful.

Your initial approach could look a little bit like this:

[Customer name],

We've really messed things up. I'm so sorry. I know where we went wrong but I think I'm missing something. I'd like to learn as much as I can from this.

Would you be willing to share where you think we went wrong?

This isn't a ploy to try to keep you with us. I want to prevent this from happening again.

[Your Name]

This doesn't look like a review request, does it? That's because you're not asking for a review. Doing that would be a mistake at this point. Right now, your focus should be on one thing.

Reconciliation.

This requires nuance but it's also a risk.

You fix your unhappy customer's problem, generously throwing in unasked for extras to smooth things over. Next, you'll want to document everything. All of the steps you took to restore the relationship, the extras you provided, everything.

Once customers are overjoyed (and only then do) you make this request.

[Customer name],

You've been so good to us. I wanted to reach out personally and let you know that I appreciate you giving us a chance to make things right.

We're happy that you're happy. 🙂

Would you be willing to share your story (horrible beginning and happy ending)? If you are, you can do that here: [review funnel link]

Thank you either way.

[Your Name]

What about one-off vs. drip emails? Which one works best?

They both have their place.

Here's a good rule of thumb.

Use drip emails for new customers in combination with email, SMS and face-to-face campaigns.

This ensures that the activity on your review profile stays within acceptable guidelines.

Use one-off emails for your segment and stagger email campaigns.

These one-off emails will enable you to attract and convert old customers in a safe, yet manageable way.

What about drip campaigns?

How do you structure these drip campaigns in a way that makes sense for your business? It's simple, you mix and match the emails appropriately using the 18 strategies and templates in this updated post and the templates I've already shared above.

Context is king.

This is why you need templates

Common advice states that you ask for what you want directly. It's good, solid advice that works.

When you ask for a review your odds of success skyrocket if your request includes the right ingredients. Use these customizable templates to ask for reviews when you need it.

Email templates that are crafted with the right words create structure and foundation. That's especially important when it comes to scaling review requests or training employees.

It's the starting point.

With the right set of email templates in your toolbox, you'll be able to achieve consistent results when you ask for a review.

What if these templates don't work?

What if these templates aren't a good fit for your business? Change them, modify them, find what works for you. These templates aren't a one-size-fits-all proposition. The opportunity is there if you're willing to do the work.

As long as you're willing to try.

Use Your Email Review Request Templates!

Simply paste the email review request templates into your email drip campaign, and get started today!

About the Author

Andrew McDermott

Andrew McDermott is the co-founder of HooktoWin and the co-author of Hook: Why Websites Fail to Make Money. He shows entrepreneurs how to attract and win new customers.

14 Comments on “44 Unique Email Templates for Requesting Online Reviews”

  1. I was thinking that as this blog is all about example templates for asking for a review, I thought I should leave you one! Thank you for sharing simple but effective examples which have cut my ‘Overthinking’ time enormously

  2. Nice and very helpful template bro… This save me from thinking and writing my own.
    Glad that i found this, i save this so i can use every time i need.
    Thank you!

  3. What’s up colleagues, pleasant post and nice arguments commented at this place,
    I am in fact enjoying by these.

  4. If I had a business, I would for sure want to have it reviewed some way or another. Now as you described in these templates, it is always a good idea to be straight-up with the customers. No need to beat around the bush if you are wanting to see what kind of reviews you are going to get.

  5. Pingback: How To Get Business Reviews: Back to Basics

  6. Pingback: The Agency's Customer Support Review Management Training Handbook for Clients

  7. Hi myy family member! I want tto say that this post is awesome, nice
    written and come with almost all vital infos. I would
    like to look more posts like this .

Leave a Reply

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.