It's the worst-case scenario.Several customers have just written negative reviews about your business. You've worked hard to provide them with exceptional service. It seemed like they were happy. Only they're not. They’re…
They have a 1.5 rating. This isn't an individual review from a mean-spirited customer — these are aggregate reviews. Their poor rating isn't due to a small number of reviews…
Online reviews are very profitable. Researchers at Womply found that businesses with more than 82 reviews (overall) earn 54 percent more in annual revenue than their competitors. Here's the problem. …
Negative reviews, left by unhappy customers, present serious problems for almost every business. Sometimes you need a template to help guide your response.
You’ve just received a negative review on Google. Or maybe, you’ve just decided to focus on improving your digital reputation and discovered some critical reviews of your business. Either way,…
Unhappy customers change bad reviews when you turn humiliating and embarrassing experiences around. Focus on motive. Lead with action. Own your mistakes.
Bad reviews can stick out on your review sit listing like a sore thumb. Your bad owner response can be even more damaging to your company's reputation.
What do you do when a customer threatens your business with bad review blackmail? This manipulative tactic doesn't happen often, but you should be prepared. Read More...
A bad review can be triggering for a business owner. It hurts your soul. We asked customers what they really want. A bad review is a last resort for most. Read More...
Responding to negative reviews is the first step to handling them well, but what if you have too many bad reviews? How do you recover your reputation? Read More...