What do you do when a customer threatens your business with bad review blackmail? This manipulative tactic doesn’t happen often, but you should be prepared. Read More…
What Customers Really Want When They Leave a Bad Review
A bad review can be triggering for a business owner. It hurts your soul. We asked customers what they really want. A bad review is a last resort for most. Read More…
7 Ways to Bounce Back From Too Many Bad Reviews
Responding to negative reviews is the first step to handling them well, but what if you have too many bad reviews? How do you recover your reputation? Read More…
9 Industry Specific Review Response Templates For Negative Reviews
These industry review response templates can recover unhappy customers, but also show potential customers how you’ll take care of them, if things go wrong. Read More…
4 Review Response Templates For Negative Reviews
Negative reviews, left by unhappy customers, present serious problems for almost every business. Sometimes you need a template to help guide your response. Read More…
6 Businesses That Are Immune To Negative Reviews
Negative reviews are the survival tool your business desperately needs. Do negative reviews mean you don’t care about your customers? That you’re running a terrible business? Absolutely not. Treat them as the gifts they are and you’ll find immunity stops mattering. Find out how. Read More…
What You Need to Know: Online Review Management and Marketing in 2018
What’s the state of review management and marketing in 2018? When it comes to online reviews, customers make their own decisions. Reviews are more popular than ever, despite fake reviews proliferating. A reckoning for online reviews are coming though, benefitting businesses with the best legitimate reviews. Read More…
How To Get Your Unhappy Customers To Change a Bad Review
Unhappy customers change bad reviews when you turn humiliating and embarrassing experiences around. Focus on motive. Lead with action. Own your mistakes. Read More…
Which one is worse? Generic vs. Authentic Responses to Negative Reviews
A customer service rep has offered a canned response to a negative review. Why are customers on the receiving end of this so angry? Read More…
How to Flag Questionable Online Reviews on Google, Facebook, and Yelp
Each site has their own ToS, but as long as the questionable online review operates within the limitations of that agreement, it’s not going anywhere. Read More…