How To Deal With Negative Reviews On Google
You’ve just received a negative review on Google. Or maybe, you’ve just decided to focus on improving your digital reputation and discovered some critical reviews of your business. Either way,…
How To Get Your Unhappy Customers To Change a Bad Review
Unhappy customers change bad reviews when you turn humiliating and embarrassing experiences around. Focus on motive. Lead with action. Own your mistakes.
Bad Reviews and Bad Review Responses that Can Damn a Business
Bad reviews can stick out on your review sit listing like a sore thumb. Your bad owner response can be even more damaging to your company's reputation.
8 Review Response Templates For Negative Reviews
Negative reviews, left by unhappy customers, present serious problems for almost every business. Sometimes you need a template to help guide your response.
The Hitchhiker’s Guide to Bad Review Blackmail From Shady Customers
What do you do when a customer threatens your business with bad review blackmail? This manipulative tactic doesn't happen often, but you should be prepared. Read More...
What Customers Really Want When They Leave a Bad Review
A bad review can be triggering for a business owner. It hurts your soul. We asked customers what they really want. A bad review is a last resort for most. Read More...
7 Ways to Bounce Back From Too Many Bad Reviews
Responding to negative reviews is the first step to handling them well, but what if you have too many bad reviews? How do you recover your reputation? Read More...
9 Industry Specific Review Response Templates For Negative Reviews
These industry review response templates can recover unhappy customers, but also show potential customers how you'll take care of them, if things go wrong. Read More...
What You Need to Know: Online Review Management and Marketing in 2018
What's the state of review management and marketing in 2018? When it comes to online reviews, customers make their own decisions. Reviews are more popular than ever, despite fake reviews proliferating. A reckoning for online reviews are coming though, benefitting businesses with the best legitimate reviews. Read More...