Your Employee Gets Called Out In a Review. Now What?
Your company has just received a negative review. One where the customer says some pretty terrible things about one of your employees. What do you do? Read More...
Make Sure Your Brand is Telling the Same Story as Your Reviews
Adjust your marketing story to match the likes, dislikes, words and phrases of your reviewers— you’ll get your clients more business. Read More...
Are You Losing 5 Star Reviews to Hidden Customer Expectations?
Customer expectations impact your ability to win customer reviews. These expectations also affect your overall conversion rate and positioning. Read More...
How to Build Customer Personas Using Online Reviews
There’s no need steal customer data when they’re more than willing to give it. Online reviews give you the customer personas info you need. Read More...
5 Types of Online Reviewers and What They Care About
Online Reviewer types vary. Customers come with their own set of baggage, dysfunctions, goals and desires. Know the difference. Read More...
Why Your Clients Should Argue With Unhappy Reviewers
An unhappy reviewer has just posted a nasty review about their experience with your client’s business. What do you do? WHAT DO YOU DO Read More ...
Online Reviews Mastery: Turning Reviews Into a Fan Forum
The Rights To Ricky Sanchez podcast cultivated a hyper-loyal and engaged community, online reviews are a boon to their growth.Read More...
The Modern Loyalty Program for Small Businesses
Loyalty programs have come a long way. When executed correctly, Loyalty Programs offer incredible value to small businesses. Read More...