Jay Baer has written one of the most important and useful books on customer service for our current age. In this post, I’ll give you a quick take on Baer's customer service insights and axioms that make Hug Your Haters a must-read. Read More...
Getting employees to request reviews can be a challenge. Incentives to motivate the review request can be incredibly effective. But what types of incentives work? Read More...
Review request incentive programs should be built around your employees giving style. These 4 different structures will appeal to your team and their needs. Read More...
You can develop enviable customer relationships, the kind where customers everyone they meet about your business and 3x your revenue. Read More...
Reviews help businesses internally by maintaining positive sentiment and goodwill. Learn how they can help grow your business from the inside. Read More...
The Net Promoter Score helps evaluate the customer experience of your company. What are the industry benchmarks and how do you implement? Read More...
Your client’s support team is the front line of your client’s business. Yet many businesses fail to train their support staff to ask for reviews. Read More...
Getting 5-star reviews is crucial for your business, but you can't without delivering 5-star service. We sat down with Shep Hyken to get his advice. Read More...
A customer service rep has offered a canned response to a negative review. Why are customers on the receiving end of this so angry? Read More...
What do customers think about you? With a likeable customer service team, find out how you can cement your customer’s loyalty. Read More...