The Net Promoter Score helps evaluate the customer experience of your company. What are the industry benchmarks and how do you implement? Read More…
15 Ways to Spice Up Your Positive Review Responses
Formulaic and repetitive positive review responses can backfire. It starts to make you look like you don’t really care. Here are 15 ways to spice them up. Read More…
10 Incentives You Can Give Your Employees For Requesting Reviews
Getting employees to request reviews can be a challenge. Incentives to motivate employees can be incredibly effective. But what types of incentives work? Read More…
How To Create a Review Request Incentive Program For Your Employees
Review request incentive programs should be built around your employees giving style. These 4 different structures will appeal to your team and their needs. Read More…
The Agency’s Customer Support Review Management Training Handbook for Clients
Your client’s support team is the front line of your client’s business. Yet many businesses fail to train their support staff to ask for reviews. Read More…
What it Takes To Be a 5-Star Business with Shep Hyken
Getting 5-star reviews is crucial for your business, but you can’t without delivering 5-star service. We sat down with Shep Hyken to get his advice. Read More…
6 Ways Online Reviews Help Businesses Internally
Reviews help businesses internally by maintaining positive sentiment and goodwill. Learn how they can help grow your business from the inside. Read More…
How To Get Your Unhappy Customers To Change a Bad Review
You can turn a humiliating and embarrassing experience around for unhappy customers. Focus on motive, lead with action, own your mistakes. Read More…
Which one is worse? Generic vs. Authentic Responses to Negative Reviews
A customer service rep has offered a canned response to a negative review. Why are customers on the receiving end of this so angry? Read More…
Revenge and Reward: Is Your Customer Service Team Likeable?
What do customers think about you? With a likeable customer service team, find out how you can cement your customer’s loyalty. Read More…