Getting 5-star reviews is crucial for your business, but you can’t without delivering 5-star service. We sat down with Shep Hyken to get his advice. Read More…
6 Ways Online Reviews Help Businesses Internally
Your review portfolio keeps trust high externally. But reviews help businesses internally by maintaining positive sentiment and goodwill. Read More…
40 Situational SMS Templates For Requesting Reviews
SMS templates are a unique way to request reviews. It’s not always easy for you to reach out. Here are 40 situational SMS templates to make it easier. Read More…
How To Get Your Unhappy Customers To Change a Bad Review
You can come back from a devastating online review. You can turn a humiliating and embarrassing experience around. Focus on motive, lead with action, own your mistakes. That’s how you’ll change a bad review, into a good one. Read More…
Which one is worse? Generic vs. Authentic Responses to Negative Reviews
A customer service rep has offered a canned response to a negative review. Why are customers on the receiving end of this so angry? Read More…
Revenge and Reward: Is Your Customer Service Team Likeable?
What do customers think about you? With a likeable customer service team, find out how you can cement your customer’s loyalty. Read More…
How to Hire Support Employees that Guarantee Positive Online Reviews
We know it’s important to choose the right support staff. How do we hire support employees who’ll virtually guarantee we receive positive online reviews? Read More…
Tapping into the Loyalty Program for Glowing Online Reviews
Loyalty program members are part of a community that have experienced the best of your business. They’re uniquely qualified to leave fantastic reviews. Read more…
How Local Businesses Create Legendary Customer Relationships
You can develop enviable customer relationships, the kind where customers tell anyone and everyone they meet about your business. Read More…
Does Online Review Management Fall Under Digital or Social?
Does online review management fall under digital or social? It’s a question that doesn’t even appear on most organizations’ radar. But it should. Read More…
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