Net Promoter Score and the Customer Experience
The Net Promoter Score helps evaluate the customer experience of your company. What are the industry benchmarks and how do you implement? Read More...
The Net Promoter Score helps evaluate the customer experience of your company. What are the industry benchmarks and how do you implement? Read More...
Getting employees to request reviews can be a challenge. Incentives to motivate employees can be incredibly effective. But what types of incentives work? Read More...
Review request incentive programs should be built around your employees giving style. These 4 different structures will appeal to your team and their needs. Read More...
Your client’s support team is the front line of your client’s business. Yet many businesses fail to train their support staff to ask for reviews. Read More...
Getting 5-star reviews is crucial for your business, but you can't without delivering 5-star service. We sat down with Shep Hyken to get his advice. Read More...
Reviews help businesses internally by maintaining positive sentiment and goodwill. Learn how they can help grow your business from the inside. Read More...
A customer service rep has offered a canned response to a negative review. Why are customers on the receiving end of this so angry? Read More...
What do customers think about you? With a likeable customer service team, find out how you can cement your customer’s loyalty. Read More...
We know it’s important to choose the right support staff. How do we hire support employees who’ll virtually guarantee we receive positive online reviews? Read More...
Loyalty program members are part of a community that have experienced the best of your business. They’re uniquely qualified to leave fantastic reviews. Read more...