Getting 5-star reviews is crucial for your business, but you can’t without delivering 5-star service. We sat down with Shep Hyken to get his advice. Read More…
What You Need to Know: Online Review Management and Marketing in 2018
What’s the state of review management and marketing in 2018? When it comes to online reviews, customers make their own decisions. Reviews are more popular than ever, despite fake reviews proliferating. A reckoning for online reviews are coming though, benefitting businesses with the best legitimate reviews. Read More…
5 More Unique Email Templates for Requesting Online Reviews
Use these 5 review request templates to get customer reviews and you’ll find customers ready and willing to share their thoughts on sites important to you. Read More…
Why Clients Don’t Live Up to Their End of the Bargain (and How to Fix It)
Your clients have hired you to help their business. Why is it that some clients refuse to live up to their end of the bargain? Read More…
How First Impressions Hurt (or Help) Your Business Reviews
Make a good first impression and you’re able to attract a significant amount of goodwill from customers, even when you make a mistake. Read More…
How to Take Amazing Photos for Your Local Business
Amazing photos, regardless of your industry, are important. They give customers the information they need to properly evaluate your business. Quality business photos can help you stand out from your competitors in the local search landscape, increasing your visibility.
Want Amazing Reviews? Make a Face-to-Face Request
If you’ve wowed your customer, there’s a great chance you’ll get a positive review… especially if you change how you ask. Face-to-face is the way to go. Read More…
Your Employee Gets Called Out In a Review. Now What?
Your company has just received a negative review. One where the customer says some pretty terrible things about one of your employees. What do you do? Read More…
Make Sure Your Brand is Telling the Same Story as Your Reviews
Adjust your marketing story to match the likes, dislikes, words and phrases of your reviewers— you’ll get your clients more business. Read More…
4 Major Barriers Preventing Your Happy Customers From Writing Positive Online Reviews
The vast majority of customers don’t leave reviews. There’s a wide variety of reasons but it really comes down to a few common review barriers. Read More…