4 Major Barriers Preventing Your Happy Customers From Writing Positive Reviews
The majority of customers aren't writing positive reviews. Learn the major barriers that might be preventing people from writing positive reviews that help.
How Guests Use Hotel Reviews To Choose Where They Stay
Travelers definitely use hotel reviews to evaluate where they want to stay. But what are those signs that tourists look for when deciding on their lodgings? Read More...
Net Promoter Score and the Customer Experience
The Net Promoter Score helps evaluate the customer experience of your company. What are the industry benchmarks and how do you implement? Read More...
The Hitchhiker’s Guide to Bad Review Blackmail From Shady Customers
What do you do when a customer threatens your business with bad review blackmail? This manipulative tactic doesn't happen often, but you should be prepared. Read More...
What You Need to Know: Online Review Management and Marketing in 2018
What's the state of review management and marketing in 2018? When it comes to online reviews, customers make their own decisions. Reviews are more popular than ever, despite fake reviews proliferating. A reckoning for online reviews are coming though, benefitting businesses with the best legitimate reviews. Read More...
How First Impressions Hurt (or Help) Your Business Reviews
Make a good first impression and you’re able to attract a significant amount of goodwill from customers, even when you make a mistake. Read More...
Your Employee Gets Called Out In a Review. Now What?
Your company has just received a negative review. One where the customer says some pretty terrible things about one of your employees. What do you do? Read More...
Make Sure Your Brand is Telling the Same Story as Your Reviews
Adjust your marketing story to match the likes, dislikes, words and phrases of your reviewers— you’ll get your clients more business. Read More...
Are You Losing 5 Star Reviews to Hidden Customer Expectations?
Customer expectations impact your ability to win customer reviews. These expectations also affect your overall conversion rate and positioning. Read More...
How Local Businesses Create Legendary Customer Relationships
You can develop enviable customer relationships, the kind where customers tell anyone and everyone they meet about your business. Read More...