6 Ways Online Reviews Help Businesses Internally
Reviews help businesses internally by maintaining positive sentiment and goodwill. Learn how they can help grow your business from the inside. Read More...
Hug Your Haters: Tips From the Best Selling Book by Jay Baer
Jay Baer has written one of the most important and useful books on customer service for our current age. In this post, I’ll give you a quick take on Baer's customer service insights and axioms that make Hug Your Haters a must-read. Read More...
5 Incentives You Can Give Employees For Requesting Reviews
Getting employees to request reviews can be a challenge. Incentives to motivate the review request can be incredibly effective. But what types of incentives work? Read More...
How To Create a Review Request Incentive Program For Your Employees
Review request incentive programs should be built around your employees giving style. These 4 different structures will appeal to your team and their needs. Read More...
How Local Businesses 3x their Revenue with Legendary Customer Relationships
You can develop enviable customer relationships, the kind where customers everyone they meet about your business and 3x your revenue. Read More...
Net Promoter Score and the Customer Experience
The Net Promoter Score helps evaluate the customer experience of your company. What are the industry benchmarks and how do you implement? Read More...
The Agency’s Customer Support Review Management Training Handbook for Clients
Your client’s support team is the front line of your client’s business. Yet many businesses fail to train their support staff to ask for reviews. Read More...
What it Takes To Be a 5-Star Business with Shep Hyken
Getting 5-star reviews is crucial for your business, but you can't without delivering 5-star service. We sat down with Shep Hyken to get his advice. Read More...
Which one is worse? Generic vs. Authentic Responses to Negative Reviews
A customer service rep has offered a canned response to a negative review. Why are customers on the receiving end of this so angry? Read More...
Revenge and Reward: Is Your Customer Service Team Likeable?
What do customers think about you? With a likeable customer service team, find out how you can cement your customer’s loyalty. Read More...