The Agency’s Customer Support Review Management Training Handbook for Clients
Your client’s support team is the front line of your client’s business. Yet many businesses fail to train their support staff to ask for reviews. Read More...
Local Search Lead Gen Widgets: Agency Revenue Drivers
Lead gen widgets, when they're used in conjunction with strategy, produce leverage. They help agencies generate the quantity and quality of leads they need. Read More...
Storytelling Driven by Word-of-Mouth Marketing with Jay Baer
Jay Baer, President of Convince and Convert, had a lot of incredible insights to share about word-of-mouth advertising and review management. Read More...
2 Review Management Predictions for 2019
Review management is getting more challenging. Brands have two choices, adapt or lose. Most organizations are unprepared, they're completely in the dark about these changes. Read More...
How to Develop a Relationship With Your Local Chamber of Commerce for Client Prospecting
Your local chamber of commerce is your local power broker. They have their hand on the pulse of every business in your local community. Read More...
What it Takes To Be a 5-Star Business with Shep Hyken
Getting 5-star reviews is crucial for your business, but you can't without delivering 5-star service. We sat down with Shep Hyken to get his advice. Read More...
Social Media Marketing in 2018: The Best Articles, Tools, Blogs, People, and Resources
Social media marketing is not going away any time soon. It continues to evolve. Here are this year's best social media marketing resources. Read More...
3 Proactive Review Management Projects To Start Planning Now For 2019
Why aren't more companies starting their business-boosting review management projects yet? Most businesses are reactive when they should be proactive. Read More...
Fake Reviews, Review Management, and the Review Site of the Future
If you're the type of person who buys fake reviews, there's a good chance Jason Brown has your number. We interviewed Jason about the prevalence of fake reviews. Read More...
8 Unexpectedly Devastating Yet Hilarious Reviews
Some businesses run their businesses so badly you'd think their owners or managers are completely unaware these hilarious reviews exist. Read More...