House Passes Bill to Stop Businesses From Gagging Reviewers
The US House of Representatives passed a bill that would prevent businesses from adding non-disparagement clauses into their terms of service agreements.Read More...
Keep Calm and Follow Google’s New Schema Guidelines… Or Not (Yet)
Google made recent changes to its schema guidelines. They pertain to local businesses who publish review content on their website in schema markup. Read More ...
Why Your Clients Should Argue With Unhappy Reviewers
An unhappy reviewer has just posted a nasty review about their experience with your client’s business. What do you do? WHAT DO YOU DO Read More ...
Direct From the Courthouse: Angie’s List Settles Suit Alleging It Manipulated Reviews for Profit
Small business owners expect online review sites to be impartial and honest. A class action suit against Angie's List may have broken that trust. Read More...
A/B Testing Online Review Incentives Via Email Campaigns
Sites that have a professional audience recognize their reviewers’ time is valuable. Providing a reward can motivate unbiased reviewers to participate.Read More...
Review Management’s Low-Hanging Fruit: Getting Customer Reviews That Are Valuable AND Easy
Some online review sites make leaving a review a pain in the you know what. Others use social media integrations for valuable and easy reviews. Read More...
Online Reviews Mastery: Turning Reviews Into a Fan Forum
The Rights To Ricky Sanchez podcast cultivated a hyper-loyal and engaged community, online reviews are a boon to their growth.Read More...
Open House: A Glimpse Inside Angie’s List’s Unlocked Community
The online review ecosystem has become increasingly competitive, and stalwarts like Angie’s List need to evolve if they want to remain in the conversation.Read More...
Pitching the Value: Online Review Marketing and Management for Clients
Pitching online review marketing strategy to small businesses should be an easy sell. We reached out to a few Local Search experts for their guidance.Read More...
9 Customer Service Hacks to Win Rave Reviews
Customer service is a major differentiating factor for businesses. Here are 9 Customer Service hacks to stand out from competitors.Read More...