Online reviews are very profitable. Researchers at Womply found that businesses with more than 82 reviews (overall) earn 54 percent more in annual revenue than their competitors.Here's the problem. It's difficult managing…
Unhappy customers change bad reviews when you turn humiliating and embarrassing experiences around. Focus on motive. Lead with action. Own your mistakes.
A bad review can be triggering for a business owner. It hurts your soul. We asked customers what they really want. A bad review is a last resort for most. Read More...
Responding to negative reviews is the first step to handling them well, but what if you have too many bad reviews? How do you recover your reputation? Read More...
Negative reviews, left by unhappy customers, present serious problems for almost every business. Sometimes you need a template to help guide your response.
This is crazy. Is there value in "bad reviews?" This is a very good question. Negative reviews have a negative impact on your business. So why would anyone want bad…
It's the worst-case scenario.Several customers have just written negative reviews about your business. You've worked hard to provide them with exceptional service. It seemed like they were happy. Only they're not. They’re…
They have a 1.5 rating. This isn't an individual review from a mean-spirited customer — these are aggregate reviews. Their poor rating isn't due to a small number of reviews…
You’ve just received a negative review on Google. Or maybe, you’ve just decided to focus on improving your digital reputation and discovered some critical reviews of your business. Either way,…
