Is Your Small Business Ready for Voice Search?
Paradigms are changing with the proliferation of voice search. As a business, optimizing for Voice Search is a great way to stay ahead of competitors.Read More...
Hug Your Haters: Tips From the Best Selling Book by Jay Baer
Jay Baer has written one of the most important and useful books on customer service for our current age. In this post, I’ll give you a quick take on Baer's customer service insights and axioms that make Hug Your Haters a must-read. Read More...
How Local Businesses 3x their Revenue with Legendary Customer Relationships
You can develop enviable customer relationships, the kind where customers everyone they meet about your business and 3x your revenue. Read More...
4 Major Barriers Preventing Your Happy Customers From Writing Positive Reviews
The majority of customers aren't writing positive reviews. Learn the major barriers that might be preventing people from writing positive reviews that help.
How First Impressions Hurt (or Help) Your Business Reviews
Make a good first impression and you’re able to attract a significant amount of goodwill from customers, even when you make a mistake. Read More...
How Guests Use Hotel Reviews To Choose Where They Stay
Travelers definitely use hotel reviews to evaluate where they want to stay. But what are those signs that tourists look for when deciding on their lodgings? Read More...
5 Types of Phrases in Online Reviews that Create Customer Distrust
Want to negate the phrases of distrust that customers use in their reviews? Go through your list of objections one-by-one, creating a solution for each. Read More...
Net Promoter Score and the Customer Experience
The Net Promoter Score helps evaluate the customer experience of your company. What are the industry benchmarks and how do you implement? Read More...
The Hitchhiker’s Guide to Bad Review Blackmail From Shady Customers
What do you do when a customer threatens your business with bad review blackmail? This manipulative tactic doesn't happen often, but you should be prepared. Read More...
What You Need to Know: Online Review Management and Marketing in 2018
What's the state of review management and marketing in 2018? When it comes to online reviews, customers make their own decisions. Reviews are more popular than ever, despite fake reviews proliferating. A reckoning for online reviews are coming though, benefitting businesses with the best legitimate reviews. Read More...