The Top Tools Every Digital Agency Should Have for SMB Clients
Does your agency have the tools it needs to grow? If you're working with SMB clients, you'll need the right set of tools to manage your projects and campaigns. If you're…
Everything You Need to Know Before Buying an Online Review Management Tool
Online reviews are very profitable. Researchers at Womply found that businesses with more than 82 reviews (overall) earn 54 percent more in annual revenue than their competitors.Here's the problem. It's difficult managing…
How to boost revenues and profitability in your business by 1.5x with reviews
Everybody loves them. Your closest competitor takes the lion's share of leads in your area. Customers seek them out, using other local businesses like yours as leverage to get a better…
Yelp vs. Google…Does it matter where my reviews are?
A review is a review. Does it really matter where they're posted? Google, Yelp, Facebook, and TripAdvisor are the big four in the review landscape, but there are more than 180…
How To Get Your Unhappy Customers To Change a Bad Review
Unhappy customers change bad reviews when you turn humiliating and embarrassing experiences around. Focus on motive. Lead with action. Own your mistakes.
What Customers Really Want When They Leave a Bad Review
A bad review can be triggering for a business owner. It hurts your soul. We asked customers what they really want. A bad review is a last resort for most. Read More...
Online Review Incentives: Smart Marketing or Asking For Trouble?
Is it so bad to offer online review incentives for great reviews? What's the harm in saying, "I'll give you a discount if you rate my business 5-stars on Google"?Growing…
Selling Review Management: How to Increase Agency Revenue on Demand
Selling anything, maybe even review management, is horrible and unpleasant. That’s the attitude many people have, isn’t it? Many people have this unspoken, subconscious belief, and there's a good reason for…
Hug Your Haters: Tips From the Best Selling Book by Jay Baer
Jay Baer has written one of the most important and useful books on customer service for our current age. In this post, I’ll give you a quick take on Baer's customer service insights and axioms that make Hug Your Haters a must-read. Read More...
Why Every Digital Agency Should Have White-Label Review Software
According to the Edelman Trust Survey, 56 percent of people believe companies "are trying to mislead them by saying things that are false or gross exaggerations." Which is where reviews…