Everybody loves them. Your closest competitor takes the lion's share of leads in your area. Customers seek them out, using other local businesses like yours as leverage to get a better…
A review is a review. Does it really matter where they're posted? Google, Yelp, Facebook, and TripAdvisor are the big four in the review landscape, but there are more than 180…
Online reviews are very profitable. Researchers at Womply found that businesses with more than 82 reviews (overall) earn 54 percent more in annual revenue than their competitors.Here's the problem. It's difficult managing…
Unhappy customers change bad reviews when you turn humiliating and embarrassing experiences around. Focus on motive. Lead with action. Own your mistakes.
A bad review can be triggering for a business owner. It hurts your soul. We asked customers what they really want. A bad review is a last resort for most. Read More...
Is it so bad to offer online review incentives for great reviews? What's the harm in saying, "I'll give you a discount if you rate my business 5-stars on Google"?Growing…
Selling anything, maybe even review management, is horrible and unpleasant. That’s the attitude many people have, isn’t it? Many people have this unspoken, subconscious belief, and there's a good reason for…
Jay Baer has written one of the most important and useful books on customer service for our current age. In this post, I’ll give you a quick take on Baer's customer service insights and axioms that make Hug Your Haters a must-read. Read More...
According to the Edelman Trust Survey, 56 percent of people believe companies "are trying to mislead them by saying things that are false or gross exaggerations." Which is where reviews…
There's actionable data lurking inside product mentions in online reviews. Your reviews, competitor reviews - it doesn't really matter. Read More...